Page: Frequently Asked Questions

We are mail order only, so we don’t have a store to purchase from. All sales are done online, over the phone or through the mail. We do not offer guided tours.

Absolutely. We partner with Shopify who use the most up to date encryption there is. Our website uses a Secure Socket Layer (SSL) security which is the standard for nearly all eCommerce sites on the Internet. This means that key information such as credit card numbers is encrypted before it is sent to the server. When we process your order, the information is encrypted again.

We do our best to supply the highest quality, true to name plants. Occasionally we do run out of a variety. We will substitute a variety of similar plant characters unless you state “DO NOT SUBSTITUTE” on your order form. In this case we will issue you a refund.

We recommend you get your plants in the ground 3-4 weeks before your first severe freeze. Providing mulch around any new planting will help protect them in the colder months.
If winters are normally severe, it is better to plant in the spring and summer so that they can become established before winter.

Yes, as long as it is within the same season. We do not hold orders to ship the following season. Example; If you order a peony in the spring we can not hold it until the fall and vice versa

We begin shipping by zone in early March and ship through early-mid November, weather permitting.

We ship only the top quality plants. All items will say in description whether they are bareroot, potted, bagged, wrapped and what size. Occasionally, we will items that state they are #1 grade. In this instance, we have both bareroot and potted of this varierity. We will ship the best quality product available.

After carefully removing all cardboard or plastic packaging from the plant, please notify us within 24 hours. We will ask for photos to help us better help you. We reccomend soaking the roots for 4-6 hours in water before planting, only if bareroot. If potted, please water in well, if dry. Go ahead and plant the plants, allow them to be in the ground for a couple of weeks. In most cases, they will begin to show growth or flush out in a couple of weeks after planting. If not, let us know. Offen times in the spring we will ship plants dormant. These plants are not dead, they're just sleeping until their environment warms and wakes them up. This helps reduce stress and damage during shipment.

Yes! You may prefer to let your friends select their own plants and bulbs. Here is how it works. Choose the amount you want to gift, add your name and email address, then add the name, email address of the recipient and any message you want. You may send instantly or set for a future date. Add to cart and check out. Your friend will get the gift card digitially to their email on the date you selected. It's that easy to send the perfect gift.

Your complete satisfaction is our #1 goal. We understand that your success begins with our attention to detail and top quality plants. We are dedicated to offering the largest, high quality plants which are ready to flourish in their new home.

Quality of Shortage Claims: We guarantee all of our plants to be correctly packaged, arrive in good condition and to be accurately labeled. If there are any damaged or missing items, please let us know within 48 hours of receiving your package(s). We will issue you a store credit, which can be used towards your next order with us. Please notify us within 7 days of the receipt of your package(s) if you have concerns about your plants. We will make a note on your order for future reference, should complications arise. A photo of the plant in question will be required to process your claim. Photos help us understand what actions must be taken now and in the future to better the quality of the plants you receive.

Transit Damages: Even though we feel our packaging is one of the best in the industry, occasionally some orders do get damaged in transit. If you do receive an order that appears to be damaged by the carrier, please let us know within 24 hours of the receipt of your shipment, so we can file a claim accordingly. Again, photos of the plants and damaged packaging will be required to process your claim.

The Nature of Our Business: Due to Mother Nature and situations beyond our control, we cannot be held responsible once our product is in your care. These situations include but are not limited to: plants planted out of their indicated planting zones, plants damaged by humans or animals, insect or diseases, winter kill, drought, overwatering or poor planting site conditions. We do not want to see you fail, so please contact us via email with the problems you are having and we will try to guide you through the situation as best we can.

Refund: If a claim has been filed as outlined above, we will issue you a refund or store credit for the damaged item.

Each plant sold will have its USDA Hardiness Zone(s) indicated within the plant’s description. If you, the customer, live outside the suggested Hardiness Zone(s) for a plant and choose to purchase that plant then you, the customer, assume all responsibility and liability for the livelihood and bloom of that plant. Gilbert H. Wild and Son will not guarantee any plant purchased for use outside of its indicated Hardiness Zone(s), and will not credit, refund or replace any plants that do not bloom or survive due to planting outside recommended Hardiness Zone(s).

We recommend at the heart of summer, 1″ of water a week depending on the temperature.